Blue Room Hosting

If there is a problem with your KVM VPS that stops it from booting and being available on the network, you can access the console to diagnose the issue and effect any repairs. To use the console simply go to your My Servers page, select the server in question, and press the console button.

Using the console gives you direct access to the keyboard, video and mouse of your VPS over a secure connection. If the screen is all black it is probably just in power save mode, just as it would be with a physical server, so press enter to wake the console up.

Using a boot CD.

If your installation has become severely corrupted it may be necessary to boot from a CD. Click on the "Change CD" button to bring up a window listing the available CDs. If you would like to use a CD that is not listed you can choose the "External CD" option and specify a url. HTTP and FTP are currently supported and you can start using the CD immediately.

The Linux repair CD

For convenience we also provide a Linux repair CD. When this boots it is set up with the original information used to create your VPS. This means that it will have the original SSH keys and root password we generated for you and any allocated IP addresses so you can SSH in normally.

Fingerprints for the keys, and the initial root password, can all be found on the My Servers page by expanding the Security Details section.

Your VPS's disk drive is /dev/hda. If it still has a valid partition table and Linux supported file systems you can mount them directly. If you need to manage any partition tables the repair CD comes with parted, as well as many standard tools.

Booting normally again

If your repairs have been successful and you wish to boot normally again, first shut down the VPS from the console.

  eb_debian:~# poweroff
 

Then change the CD to "No CD" and finally press the "Reset VPS" button which will turn it on again and allow it to boot normally.